FREQUENTLY ASKED QUESTIONS

All SIT2LRN courses require you to have a computer and internet access.

Students are required to use their SIT webmail only for all SIT2LRN communications.

All course materials and information, including assessments and due dates, are located on the online Blackboard system.

Once you have been accepted into a programme you will receive an Important Information Booklet that includes information that you can use to familiarise yourself with our online Blackboard learning environment.

From the intake start date you will have access to the online course materials to work through.

If you have a non-academic concern:

1. Raise the matter with the individual involved. If the issue remains unresolved, or you are uncomfortable talking to the individual involved you may take the concern to the student counsellor, Head of Faculty, Human Rights Officer or any other staff member, who will advise you on the best means to pursue the complaint. They will refer you to the appropriate person to consider and rule on your complaint.
2. If after you have received a written ruling on your complaint you remain dissatisfied with the outcome, you will be advised by the person who ruled on your complaint on your rights to appeal to the Chief Executive.

Remember that you are entitled to have a support person present at any meeting, and SIT has an appeals process available to you if your complaint is not satisfactorily resolved.

Copies of the full complaints and appeals policies are in your Faculty Programme Handbook and available from faculty offices.

If you have a programme-related concern:

1. Address the complaint(s) with your tutor.
2. If you are not satisfied with the outcome of the meeting, or if you are uncomfortable talking to the tutor, take your complaint to the Programme Manager.
3. If resolution is not achieved there, the issue should then be referred in writing to the Head of Faculty.
4. The Head of Faculty will rule on the complaint. If you are unhappy with the outcome, you may appeal to the Chief Executive. The Head of Faculty will advise you how to go about this.

Remember that you are entitled to have a support person present at any meeting, and SIT has an appeals process available to you if your complaint is not satisfactorily resolved.
Copies of the full complaints and appeals policies are in your Faculty Programme Handbook and available from faculty offices.

If you haven’t paid fees, but you wish to withdraw - You will have to pay the fees charged for the programme.

Please contact our helpful staff in the Administration Team – 0800 40FEES

Withdrawal from a course may affect student loans/allowances. Students are responsible for informing StudyLink that they have withdrawn from their studies.

SIT will not refund the costs of Student ID Cards, NZQA registration fee, credit registration fees and SIT2LRN administration fees.

Where SIT has provided materials to the student SIT will not refund the cost of those materials consumed by the Student. SIT will refund any unconsumed Materials Fee provided the student withdraws by the Withdrawal Date. SIT will not refund any of the Materials Fee if the student withdraws after the Withdrawal Date.

FULL REFUND if withdrawal is three working days before start of class.

Cancelled courses: FULL REFUND if SIT cancels the course.

Note: SIT reserves the right to cancel courses due to insufficient numbers.
 

International Students - please contact the International Office for the refund and withdrawal policy for International Students
 

The "Withdrawal Date" for each course is the earlier of:

• 1 month after the course starts; or
• the date at which 10% of the course has been completed.

Students who have completed formal withdrawal processes prior to leaving SIT shall be entitled to receive a transcript from SIT detailing the papers, modules or units that have been completed.

Such transcripts shall be forwarded to students who have withdrawn at the same time as they are issued to students completing the programme, and will be forwarded to the address registered in SIT’s student management system. Unit standards successfully completed by students prior to withdrawal shall be registered with NZQA, provided that the registration fee has been paid.