FREQUENTLY ASKED QUESTIONS

• Once you have been accepted into a course you will receive an email or letter from us letting you know the conditions of your acceptance. If you have selected invoice as your form of payment you will be sent an invoice with your conditional acceptance letter. The invoice provides the information on how to pay by credit card, cheque or by internet banking. Student loan applicants will also be sent an acceptance letter and invoice. It is your responsibility to apply directly to Studylink if you would like to pay by student loan.
• Once payment has been received an Important Information booklet and Enrolment Confirmation letter with your login details will be posted to you – please use this to familiarise yourself with our on-line learning environment (Blackboard) and SIT Online in general. Students only receive one Important Information booklet each year.
• Prior to the intake start date you will be sent a Time to Get Started letter confirming your intake details along with any study material required for the course such as DVDs, art kit etc. From the intake start date you will have access to the on-line course material (study guides, readings etc.) on Blackboard and your Facilitator. Study calendars, assignment information and due dates are all posted on
  Blackboard.
• If you enrol in multiple papers in one intake, you need to complete the assignments for all papers by the due dates set in Blackboard. Use a calendar to record due dates for all of your papers, then arrange your study to meet the deadlines. It is your responsibility to organise your study so that you meet all of the due dates for all of your papers. In some programmes this will mean working sequentially on papers (i.e. one after the other) but in other programmes this will mean working on all papers concurrently (i.e. all at the same time)
• Most assignments are submitted to your Facilitator via Blackboard. Interior Décor and some Adult Education assignments are submitted by post.
• Approximately 6-8 weeks after the intake end date you will receive a progress report or transcript (issued only if you have completed your qualification in the current intake).

For more information on required and recommended textbooks for this course please refer to the textbook list here.

Please note that textbooks need to be ordered at least 3-4 weeks prior to the commencement of your study.

During the enrolled intake period, students have email access to Facilitators, who endeavour to respond to emails within 48 hours (week days only).All students are required, within the first two weeks of an intake, to send an email to their Facilitator confirming their start on the programme of study.

Students who have not emailed their facilitator or embarked upon their course of study by the end of the 2nd week of an intake, will be Faculty Withdrawn from the programme.

Such withdrawals may impact on future access to SIT Zero Fees Scheme. Student Direct Material Costs are still liable for payment.

All students will get an official academic transcript on successful completion of their programme of study which will be posted or given at Graduation.  After each intake is finished, it is suggested that students check their results on MySIT.

All SIT Online courses require you to have a computer and internet access.

Students are required to use their SIT webmail only for all Online communications.

All course materials and information, including assessments and due dates, are located on the online Blackboard system.

Once you have been accepted into a programme you will receive an Important Information Booklet that includes information that you can use to familiarise yourself with our online Blackboard learning environment.

From the intake start date you will have access to the online course materials to work through.

If you have a non-academic concern:

1. Raise the matter with the individual involved. If the issue remains unresolved, or you are uncomfortable talking to the individual involved you may take the concern to the student counsellor, Head of Faculty, Human Rights Officer or any other staff member, who will advise you on the best means to pursue the complaint. They will refer you to the appropriate person to consider and rule on your complaint.
2. If after you have received a written ruling on your complaint you remain dissatisfied with the outcome, you will be advised by the person who ruled on your complaint on your rights to appeal to the Chief Executive.

Remember that you are entitled to have a support person present at any meeting, and SIT has an appeals process available to you if your complaint is not satisfactorily resolved.

Copies of the full complaints and appeals policies are in your Faculty Programme Handbook and available from faculty offices.

If you have a programme-related concern:

1. Address the complaint(s) with your tutor.
2. If you are not satisfied with the outcome of the meeting, or if you are uncomfortable talking to the tutor, take your complaint to the Programme Manager.
3. If resolution is not achieved there, the issue should then be referred in writing to the Head of Faculty.
4. The Head of Faculty will rule on the complaint. If you are unhappy with the outcome, you may appeal to the Chief Executive. The Head of Faculty will advise you how to go about this.

Remember that you are entitled to have a support person present at any meeting, and SIT has an appeals process available to you if your complaint is not satisfactorily resolved.
Copies of the full complaints and appeals policies are in your Faculty Programme Handbook and available from faculty offices.

If you haven’t paid fees, but you wish to withdraw - You will have to pay the fees charged for the programme.

Please contact our helpful staff in the Administration Team – 0800 40FEES

Withdrawal from a course may affect student loans/allowances. Students are responsible for informing StudyLink that they have withdrawn from their studies.

SIT will not refund the costs of Student ID Cards, NZQA registration fee, credit registration fees and SIT Online administration fees.

Where SIT has provided materials to the student SIT will not refund the cost of those materials consumed by the Student. SIT will refund any unconsumed Materials Fee provided the student withdraws by the Withdrawal Date. SIT will not refund any of the Materials Fee if the student withdraws after the Withdrawal Date.