FREQUENTLY ASKED QUESTIONS

1.    IDs are processed through class bookings. Check with your tutor for ID booking times and location. Check with Administration for booking times if you miss the class booking.
2.    You must bring you Student ID number with you when you get your Student ID card.
3.    Once your contract is signed and processed by Administration it may take up to 24 hours before your email account and ID card are active.
4.    If you damage or lose your ID, it will cost $25 for a replacement.
5.    Putting holes in IDs to place them on a key ring may result in destroying the ID and costing you $25.
6.    IDs can be used in some local shops for student discounts.
7.    Access levels for “Card Entry” into buildings/rooms is matched with the course you are doing.
8.    If after 48 hours, your card does not work, you can drop into the Facilities Office or email facilities_ team@sit.ac.nz with: your card number (see reverse side of card), your Student ID number, and your name stating the exact times and places where your card did not work.
9.    You do not need your ID card for computer access, but you do need to be fully enrolled.

If your programme of study is eligible for a student ID card, your Programme Manager will organise a class timeslot to get these. Administration has alternative timeslots. Cards are only valid for the year printed on the card. Replacement cards are $25.

1. You must be a fully enrolled student and know your student ID number.
2. To be a fully enrolled student you must have:
   • Submitted all required information on your enrolment form
   • Supplied proof of identity (eg. with a verified copy of your birth certificate)
   •  Signed your contract
   • Handed your signed contract into the administration team as early as possible to give staff time to process your enrolment
   • Advised administration how your fees will be paid (eg StudyLink, cheque, cash, other)
3. Your photo will be taken once you have started your classes and your ID will be processed accordingly.

Blackboard is where you can find information about your course.

In order to get to Blackboard, click on "Blackboard" under "Apps" on the left or from the Quick Links menu.

Once you have clicked on the Blackboard link you will be taken to your Activity Stream. Here you will find all the recent updates and upcoming events in your Blackboard courses.

On the left hand navigation panel, you will see a link labelled “Courses” (highlighted in the graphic). Click on this to view your current courses. Within each of these courses you will find your course content, assignments and learning resources.

• Email
• You have a SIT student email address, which you access on this icon. All communication
• between you and your facilitator must be via your SIT email address.
• You will also receive confirmation of assignment submissions and important notifications to this email address, so please ensure that you check it regularly.
• One Drive
• You get 1TB of free data storage on the cloud- based OneDrive. Click on the OneDrive icon to access
• your storage area. More information about OneDrive can be found on the IT Services page.
• Blackboard
• This is where you will access all of your course materials, discussion boards, assignments and information on how to get started with Blackboard.
• If you have problems logging onto Blackboard/Email please contact our IT Helpdesk - helpdesk@sit.ac.nz (0800 748 435). Remember to have your student ID number handy.
• Office 365
• This will take you to the Office 365 portal. From here you will have access to the full Microsoft Office suite. You can also download and install
• the Office 365 suite free of charge for the duration of your study. You will need to use your SIT email to register.

The MySIT home page is where you will find all the latest news, events and important notices from SIT. It will contain your study details and administrative information. This includes your library books, print credit balance, your current timetable and past results. It is also where you can find links to common applications like Blackboard, Email and OneDrive.

The Student Services tab is where you can find information about the Students Services team as well as links to make appointments with the team.

The Library tab is where you will find information including library hours and links to guides for APA referencing, the library catalogue and Online databases & journals.

For the most common issues, students can go to the Helpdesk Portal.

If you are not able to find a solution here, you can call the helpdesk. Please ensure that you give them your student ID number, your name and a good description of your problem.

Phone: 0800 748 435

Email: helpdesk@sit.ac.nz

Open your internet browser and go to https://my.sit.ac.nz.

New Students

When logging into an on-campus PC for the first time, click on the key icon. For all other first-time logins, please visit https://reset.sit.ac.nz to setup your password.

Please note: When you first log in you will be prompted to change your password and set your password reset details. Please do so right away to avoid any disruptions to your system access. You cannot connect to the SIT- WIFI without changing your password from the default one.

Returning Students

Please note, your password will not have changed since the last time you were studying. If you cannot remember what it was, please use the password self-service link to reset it https://reset.sit.ac.nz