FREQUENTLY ASKED QUESTIONS

Contact Helpdesk (0800 748 435 or helpdesk@sit.ac.nz) and let them know the name of the printer (there should be a label starting PRT-), a new ink toner will be installed as soon as possible.

• You can send a job to the SIT photocopiers from any device that can send an email with an attachment.
• You do not need to install anything.
• You must send the email from your student (or staff) email address.

Only the following file types are supported:

• Word documents (.docx, .doc)
• Powerpoint documents (.ppt, .pptx, .pps)
• Excel documents (.xls, .xlsx)
• PDF (.pdf)
• Text documents (.txt)

If you need any further assistance please contact the IT Helpdesk 0800 748 435

How to print via email

1. Login to your student webmail at student.sit.ac.nz
2. Address an email to one of the following addresses:
   1. Black & White: PrintBW@sit.ac.nz
   2. Colour: PrintColour@sit.ac.nz
3. Attach your PDF/ Word/Excel/ Powerpoint file(s) and send the email
4. Login at any Canon photocopier on campus
5. Print as normal. Done!
    

New packets of paper are available and will be located near printers and copiers. See Administration if there is no paper available in the lab/room.

Print credits can be obtained at Administration or a library Kiosk- minimum of $5.00 top-up. 

Residual credits at the end of the course are not refunded to students.

It is your responsibility to make regular backup copies of your data to ensure your work is not lost in the event of a system error. This includes files saved to OneDrive.

At the end of your study, all files saved to your H drive and OneDrive will be unavailable so please ensure they are removed before you finish.

SIT will not be responsible for the loss of student data files.

For all SIT computer problems Phone: 0800 748 435 or Email: helpdesk@sit.ac.nz

When contacting the helpdesk, make sure you have your Student ID Number and your PC ID Number. The Helpdesk will give you a job reference number.
Please keep that job number for future correspondence.

We have a computer lab available for students. If you would like access, you must go to the facilities department to have your ID card loaded with access (no charge).

Computer labs are located in B Block (B2:09 and B2:10) of the Main SIT Invercargill Campus.

Campus access from 7:30am to 11pm.

No eating or drinking is permitted in computer labs.

Equipment must not be moved or reconfigured.

If there is an issue with any equipment, please phone Helpdesk on 0800 748 435.
For full details on computer security and after hour policy, refer to the Policies section on the IT Services tab of MySIT. Please note, all labs are monitored by security cameras.

You may be withdrawn from your course if you fail to contact the Programme Manager within two weeks of the start date. 

Faculty withdrawals can also be requested by the Programme Manager if you fail to complete assignments / assessments without reasonable excuse. A faculty withdrawal may affect any future applications to study with SIT and your eligibility for the Zero Fees Scheme.

Yes. Transfers must be requested in writing on a Transfer Form prior to, or within, the first two weeks after the programme has started. A transfer of programme may incur further fees.

No. Further enrolment is the responsibility of individual students. There is no automatic enrolment rollover. Application forms are completed on a year by year basis.

Please note: applications must be submitted online via the SIT website.